If you sign up at the start of the month, you should expect the box for that month.

If you sign up within the last ten days of any month your subscription will start the next month and will continue on the regular subscription cycle (more info above).

Subscriptions are charged and shipped on a monthly cycle.

On the first of each month, your credit card will be charged. On the following Monday,  your order will be packed and ready for delivery.

To keep your cheese fresh we only ship on Mondays. If you have ordered on Monday or subsequent days it will be shipped the following week. Where you’re located and when you place your order will determine the day your package is dispatched. For more info drop us a line hello@mouldcheesefestival.com

If you sign up within the last ten days of any month your subscription will start the next month and will continue on the regular subscription cycle.

We pack and ship each Monday to ensure that the cheese gets to you in tip top shape.

Orders must be placed before Sunday 6pm to make the Monday dispatch.

Most cheese is shipped via cold freight to keep it in tip-top condition on its travels.

Upon confirmation that your cheese is on its ‘whey’ you will receive SMS notifications when it is near and delivered. If you are in an area where we send via StarTrack you should also receive email updates for delivery.

If you are unsure or need more information we are always here to help. Just send us an email with your order details and we will be able to follow up.

MELBOURNE METRO

You’ll receive a text message when your box leaves our warehouse. Usually, you will receive your box 1-2 days after dispatch.

VIC

Outer Victoria boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 2-3 days later.

NSW

Sydney boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 3-4 days later. For the rest of NSW please allow up to 6 

days.

QLD

Brisbane boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 3-5 days later. For the rest of Queensland please allow up to 7 days

Everywhere Else

Boxes that take the road less traveled will only be dispatched on Mondays. We want to ensure they have all week to arrive safely to you. You should receive a text or email with your tracking number from them. These usually arrive 4-7 days later.

We use Home Delivery Service for the majority of our orders however if you are out side out their delivery network we may be able to ship with StarTrack who are owned by Australia Post.

We ship everywhere (almost) in Australia.

Live in a regional area? We believe everyone deserves to enjoy great produce, no matter where they live and will do our best to service your area. If there are issues with regional deliveries we will offer a full refund.

When your box is dispatched, you will receive a SMS with the tracking details.

No you don’t need to be home to accept your delivery.

At check out, always include delivery instructions and recommend somewhere shady and safe where the delivery driver can leave your parcel. Some people even leave an esky on their front porch!

Our freight partner will leave it at your door and send you an SMS letting you know its been delivered. Remember this is a perishable product so don’t leave it sitting out for too long. You probably need a Saturday arvo cheese board anyway, right?!

Depending on weather, cheese will stay cool for three to four days in its Planet Protector Packaging. PLUS our freight partner using refrigerated vehicles and keep them in a cold room while awaiting delivery. 

How?

We use three packing techniques to keep cheese fresh:

1 – Woolpack lining insulation regulates temperature and reduces condensation just as wool does in nature.

2-Every package is stuffed with a frozen ice-pack. Together with the Woolpack lining this can keep things cool for up to four days.

3- We seal everything tightly in a pouch to create a stable temperature inside.

PLANET PROTECTOR PACKAGING

We’re proud to be working with Planet Protector who put the earth first by creating sustainable and eco-friendly packaging.

You can help by responsibly disposing or recycling it:

– The soft brown lining is made from wool unsuitable for textile use. Remove from its plastic to compost or put in the green garden bin. The plastic can be disposed of in the soft plastics RECycle bin.

– The ice pack gel can be squeezed down the sink with running water, pop the outer into the regular recycling bin.

Visit planetprotectorpackaging.com to discover creative recycling ideas for your packaging.

We do everything we can to get the cheese to you nice and cool. The ice pack should be a good indicator of how well your cheese has traveled. If the ice pack still feels cool, your cheese should be happy and ready to pop in the fridge. If your ice pack has completely melted and the cheese feels warm, please reach out! If you’re unsure, email us at hello@mouldcheesefestival.com just to be safe. 

Depending on the cheese, 7-15 degrees is optimal. If you’re like us, a cheese room is a far away dream, so you’ll probably need to keep it in the fridge.

Usually cheese is best stored in its wrapper. The packaging is picked by the cheese maker to cater to that cheeses needs. Some cheeses like air and some do not – this is why some come in film, and others in a paper.

Leftover cheese can be wrapped in grease paper and stored in a container, make sure to pack them individually so the flavors and aromas don’t mix.

Hint: The dairy drawer or salad crisper in your fridge limits airflow and increases the life of your cheese.

For most cheeses, room temperature is best. Yes, you’ll need to leave the cheese out for a whole hour before digging  in…patience darling, patience.