SUBSCRIPTIONS
Subscriptions are charged and shipped on a monthly cycle.
On the first of each month, your credit card will be charged. On the following Monday, your order will be packed and ready for delivery.
To keep your cheese fresh we only ship on Mondays. If you have ordered on Monday or subsequent days it will be shipped the following week. Where you’re located and when you place your order will determine the day your package is dispatched. For more info drop us a line [email protected]
If you sign up within the last ten days of any month your subscription will start the next month and will continue on the regular subscription cycle.
ALL ORDERS
Most cheese is shipped via cold freight to keep it in tip-top condition on its travels.
Upon confirmation that your cheese is on its ‘whey’ you will receive SMS notifications when it is near and delivered. If you are in an area where we send via StarTrack you should also receive email updates for delivery.
If you are unsure or need more information we are always here to help. Just send us an email with your order details and we will be able to follow up.
MELBOURNE METRO
You’ll receive a text message when your box leaves our warehouse. Usually, you will receive your box 1-2 days after dispatch.
VIC
Outer Victoria boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 2-3 days later.
NSW
Sydney boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 3-4 days later. For the rest of NSW please allow up to 6 days.
QLD
Brisbane boxes are picked up on Mondays. You should receive a text or email with your tracking number from them. These usually arrive 3-5 days later. For the rest of Queensland please allow up to 7 days
Everywhere Else
Boxes that take the road less traveled will only be dispatched on Mondays. We want to ensure they have all week to arrive safely to you. You should receive a text or email with your tracking number from them. These usually arrive 4-7 days later.
WHERE CAN YOU DELIVER?
| Canberra Metro |
| ACT South Coast – Cooma |
| MCS South West Border |
| Cairns |
| Port Douglas |
| Townsville |
| Bowen |
| Mackay |
| Rocky |
| Gladstone |
| Bundaberg |
| MARYBOROUGH |
| Harvey Bay |
| Sydney Metro |
| NSW Central Coast |
| NSW Newcastle |
| NSW Newcastle Regional |
| NSW Bathurst/Orange |
| NSW Wollongong Coast |
| NSW Blue Mountains |
| NSW Coffs Harbour |
| NSW Dubbo |
| NSW Forbes |
| NSW Mudgee |
| NSW Griffith |
| NSW Tamworth & Armidale |
| Darwin Metro |
| Brisbane Metro |
| QLD Gold Coast |
| QLD Sunshine Coast |
| QLD Toowoomba |
| Byron Bay |
| Adelaide Metro |
| SA Regional 1 |
| SA Regional 2 |
| Hobart Metro |
| Launceston Metro |
| Devonport |
| Melbourne Metro |
| VIC Ballarat |
| VIC Bendigo |
| VIC Geelong |
| VIC Geelong Regional – Lorne |
| VIC Geelong Regional – Apollo Bay |
| VIC Mornington Peninsula |
| VIC Albury Wodonga |
| VIC Outer Melbourne East |
| VIC Outer Melbourne West |
| VIC Outer Melbourne North |
| VIC Gippsland |
| VIC Gippsland South |
| VIC Sale/Lakes Entrance |
| VIC Shepparton |
| VIC Regional North – Cobram |
| VIC Regional North – Echuca |
| VIC Regional North – Yarrawonga |
| VIC Mildura |
| VIC Ararat/Stawell |
| VIC Regional West – Warrnambool |
| VIC Regional West – Portland |
| VIC Regional North/West – Horsham |
| Perth Metro |
| WA South Coast – Bunbury |
| WA Northam |
| WA North Coast – Geraldton |
I’M SUBSCRIBING FOR MY FIRST TIME. HOW DOES IT WORK?
If you sign up at the start of the month, you should expect the box for that month.
If you sign up within the last ten days of any month your subscription will start the next month and will continue on the regular subscription cycle (more info above).
WHICH FREIGHT COMPANY DO YOU USE?
We use Home Delivery Service for the majority of our orders however if you are out side out their delivery network we may be able to ship with StarTrack who are owned by Australia Post.
WHERE DO YOU SHIP TO?
We ship everywhere (almost) in Australia.
Live in a regional area? We believe everyone deserves to enjoy great produce, no matter where they live and will do our best to service your area. If there are issues with regional deliveries we will offer a full refund.
HOW DO I TRACK MY DELIVERY?
When your box is dispatched, you will receive a SMS with the tracking details.
DO I NEED TO BE HOME FOR THE DELIVERY?
No you don’t need to be home to accept your delivery.
At check out, always include delivery instructions and recommend somewhere shady and safe where the delivery driver can leave your parcel. Some people even leave an esky on their front porch!
NOT HOME WHEN THE DELIVERY COMES?
Our freight partner will leave it at your door and send you an SMS letting you know its been delivered. Remember this is a perishable product so don’t leave it sitting out for too long. You probably need a Saturday arvo cheese board anyway, right?!
HOW LONG CAN CHEESE BE IN TRANSIT FOR?
Depending on weather, cheese will stay cool for three to four days in its Planet Protector Packaging. PLUS our freight partner using refrigerated vehicles and keep them in a cold room while awaiting delivery.
How?
We use three packing techniques to keep cheese fresh:
1 – Woolpack lining insulation regulates temperature and reduces condensation just as wool does in nature.
2-Every package is stuffed with a frozen ice-pack. Together with the Woolpack lining this can keep things cool for up to four days.
3- We seal everything tightly in a pouch to create a stable temperature inside.
PLANET PROTECTOR PACKAGING
We’re proud to be working with Planet Protector who put the earth first by creating sustainable and eco-friendly packaging.
You can help by responsibly disposing or recycling it:
– The soft brown lining is made from wool unsuitable for textile use. Remove from its plastic to compost or put in the green garden bin. The plastic can be disposed of in the soft plastics REDycle bin.
– The ice pack gel can be squeezed down the sink with running water, pop the outer into the regular recycling bin.
Visit planetprotectorpackaging.com to discover creative recycling ideas for your packaging.
MY CHEESE DOESN’T FEEL COLD WHEN I OPEN THE BOX.
We do everything we can to get the cheese to you nice and cool. The ice pack should be a good indicator of how well your cheese has traveled. If the ice pack still feels cool, your cheese should be happy and ready to pop in the fridge. If your ice pack has completely melted and the cheese feels warm, please reach out! If you’re unsure, email us at [email protected] just to be safe.
